Generational differences are vastly exaggerated | from WorkLife with Adam Grant

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How Zappos outperformed Amazon

What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how t ...  Show more

Quick Fixes: How to stop judging your colleagues, pick your battles, and delegate responsibly

In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a ...  Show more

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