Profitable Accountability

Dr. Richard Madow challenges 5 common phrases and shows how better mindset, systems, and patient experience drive real practice growth and fulfillment.Resources:Dr. Madow NewsletterDental Practice Growth Webinar Dental CoachingAll-Star Online Training 

Fan Favorite Replay: In this episode, Heather Nottingham breaks down why exceptional phone skills are one of the biggest revenue protectors in a dental practice. Missed or mishandled calls cost real money, and Heather shares how consistent training, role-playing, and ongoing coac ...  Show more

Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy joins the show to discuss sizzling-up phone skills. Heather has over 24 years' worth of customer service, training, and phone skills experience and designed the All-Star Dental Acade ...

Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office success.

Resources:

On today's episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled "Achieving Top-Notch Customer Service," Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental pra ...

Many patients avoid hearing aids due to the stigma of aging, so audiologists must promote their acceptance and leverage technology to drive innovation and improve patient care. Guy Kawasaki lost his hearing to Meniere’s disease and underwent a cochlear implant, which transformed ...  Show more