Turning Legacy Service Contracts into First Time Fix Wins - with Joe Lang of Comfort Systems

Turning Legacy Service Contracts into First T...

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Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast

As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at ...  Show more

How Vertical AI Achieves Defensible Accuracy - with Steve Hasker of Thomson Reuters

The rising use of general‑purpose models in regulated environments is creating a widening gap between what AI can generate and what fiduciary professionals can safely rely on. In this episode, Steve Hasker, CEO at Thomson Reuters, examines how AI must be trained, validated, and g ...  Show more

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