How to Win Over Upset Insurance Customers Through Empathy and Great Service

How to Win Over Upset Insurance Customers Thr...

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Avoid Panic with Clients

Don’t Panic.  If your team is like most teams across the country, they immediately panic when the rate is higher than they initially anticipated, or if they see a rate increase on renewal. It's okay. You are not alone, and you have already taken the first step in reading this blo ...  Show more

Train For Confident Rate Change Conversation

"In this market, we have to shop every one of our Renewals to keep our clients." This is a common phrase in agencies week after week, month after month, and year after year. You can plug in the word "hard" or "soft" before the word market; and the sentence changes very little. No ...  Show more