Communicating Price Increases to Customers

"The goal is not to win the argument. The goal is to keep the customer." Episode Chapters [01:00] Why Service Recovery Creates Loyalty [03:13] Empowering Employees to Solve Problems Fast [05:32] Service Recovery in Call Centers and High-Volume Environments [09:04] The LAST Model ...  Show more

"When people know their ideas matter, they want to do a better job." Episode Chapters [00:02:10] Should employees be rewarded for solving problems? [00:03:45] Why listening builds a stronger culture than incentives [00:06:06] How recognition increases confidence and engagement [0 ...  Show more