S3E4: The Step-by-Step Guide to Proving CX ROI with Camila Ferreira
In this episode of the Loyalize Podcast, we’re joined by Camila Ferreira, Founder & CEO of Rise UP, to unpack one of the biggest challenges facing CX leaders today: proving ROI in a way the boardroom actually understands. We explore why customer experience often gets treated as a ...Show more
S3E3: What Brands Get Wrong About Consumer Behavior with Nancy Harhut
Why do customers really stay loyal and why do they leave? In this episode of the Loyalize Podcast, Yasmine sits down with behavioral scientist Nancy Harhut, author of Using Behavioral Science in Marketing, to unpack the subconscious forces driving customer behavior. With up to ...Show more