Unconventional lessons in customer experience

Unconventional lessons in customer experience

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Utility bills are on the ballot

When Charles Hua served as a senior policy advisor in the Department of Energy in 2023, he had an epiphany: some of the biggest hurdles to deploying powerful grid technologies are not technological, they’re regulatory. It was a realization that led him to dig into the world of en ...  Show more

Turning an outdated grid into ‘prosperous infrastructure’

Arushi Sharma Frank started working in the energy industry in the early 2010s and quickly learned how vital state and federal regulatory bodies are to the energy transition. Years later, as part of Tesla’s U.S. energy policy team, she convinced Texas regulators to allow Tesla to ...  Show more

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