Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model
The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected. Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage specialists into AI orchestrators and systems integrators—or risk becoming irre ...Show more
David Rickard - Everest Group - Elevate Ethiopia
David Rickard is a partner at Everest Group. He is based in the UK. David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia and Africa more generally for CX and BPO. https://www.linkedin.com/in/dwrickard/ ...Show more