AI Is Already Resolving 90% of Customer Servi...

One company now has more AI agents deployed in its organization than it has human employees. Slack's CMO Ryan Gavin dropped that stat into a conversation with Craig Smith, and then immediately identified the secondary problem it creates: when your digital workforce outnumbers you ...  Show more

AI agents can now connect to every tool your employees use. The problem is that connecting them and trusting them are two completely different things, and most enterprises have figured out the first without solving the second. Oren Michaels, co-founder and CEO of Barndoor AI, joi ...  Show more

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Artificial intelligence is the automation of tasks that require human intelligence, encompassing fields like natural language processing, perception, planning, and robotics, with machine learning emerging as the primary method to recognize patterns in data and make ...

Jared Kaplan on June 16th, 2025 at AI Startup School in San Francisco.Jared Kaplan started out as a theoretical physicist chasing questions about the universe. Then he helped uncover one of AI’s most surprising truths: that intelligence scales in a predictable, almost physical wa ...  Show more

Andrew Rabinovich began his career in technology working on AI applications for cancer detection. He also spent time at Google, working on early iterations of products like Google Glass. Now at Upwork, as vice president and head of AI and machine learning, Rabinovich and his team ...  Show more

Human brains are often described as computers — machines that are “wired” to make decisions and respond to external stimuli in a way that’s not so different from the artificial intelligence that we increasingly use each day. But the difference between our brains and the computers ...  Show more