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Everyone Did Their Job Right and the Product Still Broke | Episode 462

Get the free Core Drives in the Wild guide, behavioral design applied to real products: professorgame.com/WildCD Episode Summary Rob breaks down why a product can feel stitched together even when every team involved did excellent work, using Conway's Law as the lens: organization ... Show more

. 18min 44sec

Your Customers Don't Remember What You Think They Do | Episode 460

Get the free Core Drives in the Wild guide, behavioral design applied to real products: professorgame.com/WildCD Episode Summary Rob breaks down the peak-end rule, the finding from Daniel Kahneman and Donald Redelmeier's 1996 study that people remember an experience by its most i ... Show more

. 13min 30sec

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