Will AI Agents Replace Your CRM?

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...  Show more

Kristy Ellmer and Julia Dhar, co-authors of How Change Really Works and founders of BCG’s Behavioral Science Lab, explain why so many transformations fail and what the science says separates success from failure. They break down the “messy middle,” why people resist being changed ...  Show more

Peering into the future, BCG’s Judith Wallenstein paints a picture of organizational leadership upended by AI, global volatility, and blurring boundaries between companies that work together. She muses that the chief executive officer role may morph into a chief ecosystem orchest ...  Show more

What would you have done differently if you had anticipated the likelihood of a global pandemic or the explosion of generative AI? Spend time with BCG’s editor in chief, our conversational AI agent GENE, and BCG experts as they focus on what could lie ahead for our world—and how ...  Show more

Who Wants to Be a CEO? The role of the CEO is both powerful and punishing. Christine Barton, BCG’s CEO Advisory lead in North America, explores how to make the job more fulfilling. It starts with clarity of purpose, building the right leadership team, and minimizing activities th ...  Show more

AI Can Build Your Next Business—If You Think BiggerBusinesses are overlooking AI’s ability to create entirely new products and businesses. Beth Viner, who leads BCG’s corporate venturing and business building at BCGX, explains how organizations can move beyond efficiency and gene ...  Show more