Turn Adversity Into Triumph: A Champion's True Story

Turn Adversity Into Triumph: A Champion's Tru...

DARREN HARDY LLCDARREN HARDY LLC

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Cancel Your Customer Service Department Now

Your customer service department might be the most expensive apology in your business. That is the argument Darren Hardy makes on DarrenDaily On-Demand, and it lands harder than it sounds, because every dollar spent resolving tickets is a dollar spent covering a flaw somebody cho ...  Show more

 . 6min 37sec
Avoid This Terrible Societal Trap!

We hand extraordinary people authority they never earned. Because someone can shoot a basketball, we expect sound business judgment and unimpeachable ethics. Because someone can sing, we assume they know something about parenting. Then the moment they turn out ordinary in some ot ...  Show more

 . 5min 26sec

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