What Shared Intelligence Really Fixes in Enterprise AI - with John McMullan of Observe.ai

What Shared Intelligence Really Fixes in Ente...

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Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth

A single misstep in a new customer service channel can undo months of trust-building work. In this episode, Paul Cuglietta, Customer Services Director at Simplyhealth, explores how disciplined testing, governance, and stakeholder sign-off shape agentic AI rollouts inside a regula ...  Show more

Stop Overpaying for AI Power You Don't Need - with Melissa Ramey of Salesforce

An AI agent can function as designed yet produce results an organization cannot verify or safely use. In this episode, Melissa Ramey, Director, AI Transformation – Data Insights and User Experience at Salesforce, joins Emerj's Yolandi de Weerdt to examine who owns agent behavior ...  Show more

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