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Before You Defend Yourself, Read the Complaint Again

A customer complains, and your first instinct is to explain how hard you worked. Their message may be difficult to read. It may also identify a problem your explanation would leave untouched.In this episode of The Level Up Podcast, Paul Alex breaks down how to respond to complain ... Show more

. 2min 52sec

Good Intentions Don't Always Make Good Business Advice

Confidence can make advice sound convincing. Good intentions can make it feel trustworthy. Neither tells you whether the person understands the business problem in front of you.In this episode of The Level Up Podcast, Paul Alex breaks down how to choose relevant guidance, ask bet ... Show more

. 2min 54sec

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