Why Banking Struggles to Act on Customer Data

Citizens Bank says banks stand out by being simple to deal with and human when it matters. Karen Swiatocha leads branch distribution transformation at Citizens Bank. In this Banking Transformed conversation with Jim Marous, she explains how a big bank can stand out when products, ...  Show more

A financial institution that assigns a relationship manager to a small business promises that someone will know the business, and satisfaction with those managers fell 35 points among customers with two years or less. J.D. Power's 2026 study of U.S. small business banking found t ...  Show more

How has the banking industry adapted to the changes that we've all been affected by in 2020? Emirates NBD’s Senior Executive Vice-President and Head of Retail Banking and Wealth Management, Suvo Sarkar and Executive Vice-President, and Head of Retail Banking UAE, Marwan Hadi, tal ...  Show more

Our expert hosts, David Brear and Tim Heard, are joined by some great guests to dive into all thing new banking business models. We start by looking at what the industry looks like now. Where are we, what are the banking models that we’ve seen come out and how has the industry ...  Show more

Though the banking industry has had its best period since 2007, banks still need to acknowledge recent structural and macroeconomic shifts and look for ways to evolve with markets. On this episode of The McKinsey Podcast, McKinsey senior partner Alex Edlich and partner Reinhard H ...  Show more