Make Customers Happier with Operational Trans...

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more

From tackling the long commute to sleeping on the job - we head to Lagos, New York, Tokyo, Bengaluru (formerly Bangalore) and Dublin to look at the diverse ways businesses are attempting to boost productivity and therefore also boost profits. We hear from businesses installing sl ...  Show more

In this episode, I discuss why implementing the right amount of transparency in a company builds trust and maximizes employees’ impact on customers. Check out the full transcript at https://foundersjournal.morningbrew.com to learn more, and if you have any ideas for our show, ema ...  Show more

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”For interested listeners:Ryan Buell in ...  Show more