How Bad is Airline Service, Really? And Other...

Revisit some of Felix and Mihir’s recommendations. Hosted on Acast. See acast.com/privacy for more information. 

Revisit Felix and Mihir’s discussion about TikTok bans and why sports have become so valuable. Hosted on Acast. See acast.com/privacy for more information. 

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more

Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve c ...  Show more

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland

About the Book:

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by inno ...

I'll Be Back: How to Get Customers to Come Back Again & Again by Shep Hyken

About the Book:

How do you build a business that thrives during good times and bad? Is there a strategy that can set your company up for success, no matter what ...