Client Troubles

While Dear HBR: is on hiatus, we want to introduce you to HBR’s podcast for young professionals, New Here, hosted by Elainy Mata. Whether it’s your first job or a fresh start, New Here will help you build a meaningful career on your own terms. In this episode, Elainy and comedian ...  Show more

This new podcast features real-life coaching sessions with leaders working to overcome professional challenges. In this episode, host Muriel Wilkins speaks with a woman who’s been walking a tightrope between addressing a superior’s microaggressions and making her team feel safe. ...  Show more

We have all heard the old saying "the client is always right" and this is a great topic for a debate. If you're a client you expect to be treated well, if you're a sales person you might think otherwise. Customer service can be a bit problematic for sales people in general, but i ...  Show more

My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ...  Show more

You care deeply about your customers, clients and even prospective customers and clients. You know you have the solution to some of their biggest problems, but getting them to understand and believe that can be a difficult task at times.

In this episode, Bill Glazer wal ...

Who are your primary customers? Harvard Business School professor Robert Simons says that’s the most important question of your strategy –— and the hardest to answer. Simons says that many firms make the mistake of defining their customers too broadly. To succeed, you have to tar ...  Show more