Setting a High Bar for Your Customer Service

On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses. Support the show ( https://www.ourame ...  Show more

Bobbie Lloyd, CEO of Magnolia Bakery, shares her journey from culinary school graduate and former chef for Calvin Klein to leading an iconic brand renowned for its amazing cupcakes and out-of-this-world banana pudding, a favorite of host Robert Tuchman. After working under former ...  Show more

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland

About the Book:

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by inno ...

Carol Ann Colbert has had a career dedicated to creating effective and rewarding workspaces. Beginning her career as an interior designer, she eventually moved to the client side. Most recently the Global Director for Workplace Strategy and Innovation for the Coca Cola Company, s ...  Show more