A Better Way to Solve A Problem & How Human B...

“Your call is very important to us.” Companies say things like this all the time in an effort to sound customer-focused and trustworthy. But do phrases like that actually reassure people—or do they quietly create the opposite reaction? Source: Michael Maslansky author of The Lang ...  Show more

Most credit cards have that little 3- or 4-digit security code you constantly get asked for when shopping online. It can feel like a nuisance—but that tiny number plays a surprisingly important role in reducing fraud in a very simple and effective way. https://www.chase.com/perso ...  Show more

When was the last time someone was kind to you – or you did something kind for someone else? I’m sure you won’t have to think back far to find a few examples. And that’s because the world is a much kinder place than we might think.   Today’s guest, Claudia Hammond, is an award-wi ...  Show more

New episodes come out every Monday, Wednesday, and Friday for free, with 1-week early access for Wondery+ subscribers.

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Using your senses to reduce overthinking, turn down the voice in your head, and get out of what these scientists call "the house of ...

My philosophy as a doctor has always been connect first, educate second. People don’t care how much you know until they know how much you care. And this goes for all relationships, not just doctor-patient. Good communication is something we’d all like to master. And today’s gues ...  Show more

New episodes come out every Monday, Wednesday, and Friday for free, with 1-week early access for Wondery+ subscribers.

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A Harvard Business School professor discusses how to get good at "intelligent failure."

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