Creating a 360 Customer Experience

Would you trust AI at only 80% accuracy? What about for your enterprise? KPMG Chief Digital Officer Kelle Fontenot explains why AI success cannot be measured by headcount reduction alone - and how synthetic data can help companies test agents safely, protect sensitive information ...  Show more

If you tell your AI NOT to delete your database you’re good right? In this episode of IT Visionaries, Chris Brandt sits down with Daniel Meyer, CTO of Camunda, to explore why prompts alone are not enough to govern AI. They discuss the difference between governance by instruction ...  Show more

Establishing a marketing-software platform that powers brands in customer engagement across any channel is where companies such as Braze can differentiate themselves, Bill Magnuson, CEO and co-founder, tells Bloomberg Intelligence. To do so, Braze looks to leverage AI technology ...  Show more

Ara Coutts, VP of Sales for Tr3dent, discusses ways organizations can accelerate digital transformation with a focus on collaboration, visualization and improving customer journeys. Tr3dent is a ...

On this episode, Monica Trivedi, VP of Global Client Experience at JLL Technologies, discusses the importance of client experience in driving revenue growth and the strategies she employs to enhance customer success. She emphasizes the need for understanding client ecosystems, ma ...  Show more

Lucas Hendrich, Chief Technology Officer at BairesDev, discusses digital acceleration, process reengineering, and future-proofing our organizations for our ever-changing busin ...