Creating a 360 Customer Experience

If AI is better than your developers, why are your best engineers still writing code?Software engineering is the only engineering discipline where we make the engineer also turn the wrenches. Nicky Pike, Field CTO at Coder, argues that AI is finally letting your best engineers be ...  Show more

Would you trust AI at only 80% accuracy? What about for your enterprise? KPMG Chief Digital Officer Kelle Fontenot explains why AI success cannot be measured by headcount reduction alone - and how synthetic data can help companies test agents safely, protect sensitive information ...  Show more

Establishing a marketing-software platform that powers brands in customer engagement across any channel is where companies such as Braze can differentiate themselves, Bill Magnuson, CEO and co-founder, tells Bloomberg Intelligence. To do so, Braze looks to leverage AI technology ...  Show more

Ara Coutts, VP of Sales for Tr3dent, discusses ways organizations can accelerate digital transformation with a focus on collaboration, visualization and improving customer journeys. Tr3dent is a ...

On this episode, Monica Trivedi, VP of Global Client Experience at JLL Technologies, discusses the importance of client experience in driving revenue growth and the strategies she employs to enhance customer success. She emphasizes the need for understanding client ecosystems, ma ...  Show more