Building High-Growth Products with Jobs-to-be...

In this episode, Carlos Gonzalez de Villaumbrosia interviews Chris Geoghegan, VP of Product at Zapier. As the company’s first-ever Product Manager, Chris has spent nearly a decade scaling Zapier into a $5 billion automation giant that serves over 3.4 million businesses and 69% of ...  Show more

In this episode, Carlos Gonzalez de Villaumbrosia, Founder & CEO at Product School, interviews Tim Simmons, Chief Product Officer at Walmart International, the retail giant serving 255 million customers weekly across 18 countries. Tim is leading a massive transformation to move f ...  Show more

As the Senior Vice President of Product for Conga, Eric Carrasquilla knows two things: No. 1 products can fundamentally change the workflow of any business. And No. 2, more times than not, customers will tell you what ...

Is chat support helpful or annoying? 

To me, it’s both. 

It’s helpful because it’s the way I prefer to be helped. It’s asynchronous, it allows for multitasking, and it can be done anywhere. 

But, it’s also annoying. It sucks when you type something in an ...

You've built a product, but how do you take it to market? And who even wants it? To answer that, we've set up a unique call between an entrepreneur and an expert. Birna Dröfn Birgisdóttir built a brainstorming tool called Bulby, and is now ready to take it to market — but isn't s ...  Show more

Send a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s no ...  Show more