#140: Gary Kelly—How Southwest Airlines Culti...

If your employees know what’s expected but still aren’t showing up, it’s time to rethink how you’re holding them accountable. In this episode, head coach John Felkins talks with a business owner about how to create clear, outcome-based expectations and build a culture where your ...  Show more

A thriving first location doesn’t guarantee a successful second one. In this episode, head coach John Felkins breaks down how to know if your business has the leadership, cash, systems, quality and demand needed to expand successfully. Next Steps: · 🎯 Not sure what to do next in ...  Show more

<span style="font-size: 10pt;">How can a business blend substantial growth with a robust culture of generosity? Today on the show, I'm joined by Mike Beckham, CEO and co-founder of Simple Modern, a nine-figure drinkware company nearly a decade old. Mike is also a well-known po ...

Southwest Airlines announced some big changes recently, and customers of the “Love Airline” are not feeling it. Joe Guinto, a business reporter who wrote this season, joins David to discuss the airline’s next steps, and what it’ll take to keep fans and employees loyal. Later, Ban ...  Show more

In this episode, we'll hear the inspiring story of Brian Scudamore, the CEO of 1-800 GOT JUNK?, who faced a major business setback but was able to turn things around by embracing failure and focusing on his team. Through personal anecdotes and lessons learned from other successfu ...  Show more

Corporate culture is a big buzzword these days, but for our guests it’s integral to how they do business. Bill Koenigsberg, CEO of Horizon Media, feels personally accountable for his employees, while Progressive Insurance CMO Remi Kent shares how the pandemic made her bring her v ...  Show more