Gen Z and the Latin American consumer today

Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance?See www.mckinsey.com/privacy-policy for privacy information 

Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining.See www.mckinsey.com/privacy-policy for privacy information 

Read more > Listen to the podcast (duration: 23:52) > In this "Discussion on Digital", McKinsey's Brian Gregg speaks with leaders in Silicon Valley to explore how emerging technologies are reshaping business and consumer behaviors.See www.mckinsey.com/privacy-policy for privacy i ...  Show more

<a href="https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316334706c7236716b6a6239716a&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532467468652d73747261746567792d726f6f6d2d706f646361737425324669 ...  Show more

Read more > Listen to the podcast (duration: 22:10) > McKinsey’s Snezhana Otto and Justin Sanders discuss the CFO’s role in a changing activist landscape.See www.mckinsey.com/privacy-policy for privacy information 

With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operat ...