Sponsored: Delivering Extraordinary Experienc...

On this show we explore three different AI and machine-generated music technologies; vocal emulators that allow you to deep fake a singer or rapper’s voice, AI-generated compositions and text-to-music generators like Google Music LM and Open AI’s Jukebox, and musical improvisatio ...  Show more

Curtis is setting aside a large chunk of money to donate to charity, and it is up to us to persuade him where he should donate it. Luckily, philosophers, economists, and the nonprofit world have been thinking a lot about this issue in recent years. On this episode, effective altr ...  Show more

Chris Johnson and his team (along with noted generational researcher, Jason Dorsey), recently conducted a study that looked at the differences between generations and how they view customer experience. There were more than a few surprises in the findings. Chris joins our host Dia ...  Show more

Join Ken McElroy and his guest, Tarl Yarber, in a candid conversation about the ever-changing landscape of the real estate market in 2023. They discuss the challenges and opportunities single-family real estate investors face, the pitfalls of Airbnb investments, and predictions f ...  Show more

What does it take for a company to do well? Not financially, but in terms of its impact on employees, the community, and the environment? Susan McPherson of McPherson Strategies makes it her mission to help companies create social impact and increase corporate responsibility, wit ...  Show more

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland

About the Book:

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by inno ...