The Three Skills Of Luxury Customer Experienc...

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Show more

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Show more

In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising p ...

In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising pers ...  Show more

The pandemic's impact on the acceleration of digital means that just providing a personalized experience to customers is no longer good enough. In order to succeed and stay one step ahead of the competition, brands need to embrace a data-driven approach to optimize every digit ...

Covid-19 has accelerated luxury’s shift online. Farfetch CEO Jose Neves talks about the company’s positioning in that transformation, how it’s created a high-end online customer experience and what brands need to know about e-commerce post-pandemic.<hr><p style='color:grey; font- ...  Show more