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AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Show more

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Show more

In this episode, we sit down with Ruwaida Northen—entrepreneur, and devoted mother—to explore her journey in redefining luxury. From building her own successful business to balancing motherhood with leadership, Ruwaida shares her unfiltered insights into what it truly means to cu ...  Show more

In this episode, Misha and Nez debate if high prices alone define a #luxury brand. They discuss recent price hikes from brands like #Chanel and #LouisVuitton, questioning if the quality and exclusivity still justify these costs. They highlight issues like declining quality, marke ...  Show more

Noor Sweid is an influential figure in the world of venture capital and entrepreneurship, especially in the Middle East and North Africa (MENA) region. She is the founder and Managing Partner of Global Ventures, a UAE-based venture capital firm that invests in high-growth startup ...  Show more

In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future. Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, ...  Show more