Luxury Institute Launches Advanced Personaliz...

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Show more

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Show more

In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising p ...

Whether you’ve passed your cursor over their logo on a streaming service, spotted it on the front of a Golden State Warriors jersey, or use their cash-back rebate system, the Rakuten brand is everywhere and actively expanding. 

Today’s guest, Takuya Kitagawa is the Manag ...

The pandemic's impact on the acceleration of digital means that just providing a personalized experience to customers is no longer good enough. In order to succeed and stay one step ahead of the competition, brands need to embrace a data-driven approach to optimize every digit ...

In this episode, Miguel Armaza interviews Steve Pretre, Partner at World Innovation Labs, a US and Japan-based venture capital fund with investors from governments and corporations in Japan and throughout Asia. Steve is also a fintech veteran with particular expertise in the insu ...  Show more