How To Build An Elite Client Relationship Tea...

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Show more

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Show more

🎬 In this new episode, I have the pleasure of welcoming Max Bittner, CEO of Vestiaire Collective and a leader in the luxury e-commerce industry.

After transforming the Asian start-up, Lazada, into an e-commerce giant sold to Alibaba in ...

In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future. Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, ...  Show more

L’entreprise la plus exclusive que le luxe ait jamais connu.Tout a commencé dans des écuries. Aujourd’hui, Hermès n’habille plus seulement les chevaux… mais aussi les plus grandes stars de la planète.Comment cette maison est-elle devenue la marque la plus puissante du luxe ?Comme ...  Show more

In this episode, Misha and Nez debate if high prices alone define a #luxury brand. They discuss recent price hikes from brands like #Chanel and #LouisVuitton, questioning if the quality and exclusivity still justify these costs. They highlight issues like declining quality, marke ...  Show more