How to Build a High-Value Customer Experience Products with Conga SVP, Eric Carrasquilla

How to Build a High-Value Customer Experience...

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The AI Saturation Problem

Your people aren't tired of change — they're saturated. There's a difference, and it's the difference between an AI rollout that lands and one that bounces off your workforce entirely. Kelle Fontenot is the Chief Digital Officer at KPMG US, where the CIO, the CTO, and the Chief D ...  Show more

Spotlight: Automating A Bad Process With AI Is Still A Bad Process

Companies are making the exact same mistake with AI that they made with cloud. FICO's CIO Mike Trkay breaks down why 95% of companies are failing at AI alignment, why "automating a bad process faster" is the #1 trap, and why regulated industries are already abandoning LLMs in fav ...  Show more

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