Luxury Institute and DataLucent: The New Era ...

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Afficher plus

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Afficher plus

At the end of every year, you’re probably asking the same questions we are. What are the big changes coming next year? How do I stay ahead of them? And what’s separating real trends from the hype?

To answer these questions, we are excited to bring together some of the to ...

To become a data-driven organization, it takes a major shift in mindset and culture, investments in technology and infrastructure, skills transformation, and clearly evangelizing the usefulness of using data to drive better decision-making. With all of these levers to scale, many ...  Afficher plus

Ofcom is the government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries of the United Kingdom. It plays a vital role in ensuring TV, radio and telecoms work as they should. With vast swathes of information from a wide r ...  Afficher plus

An effective data strategy is one that combines a variety of levers such as infrastructure, tools, organization, processes, and more. Arguably however, the most important aspect of a vibrant data strategy is culture and people.In the third of our four RADAR 2023 sessions, Cindi H ...  Afficher plus