353. How to Optimize Your Apology

A ruthless (and ruthlessly efficient) industry is using digital tools to supercharge one of the world’s oldest behaviors. We look at how the industry works, and ask the scam-fighters what they’re doing about it. SOURCES: Kati Daffan, former assistant director at the Federal Trade ...  Show more

Economists don’t usually talk about “culture.” But Joel Mokyr argues that it’s the engine of innovation — and the Nobel Prize committee agreed. Stephen Dubner sits down for a thousand-year conversation (including advice!) with the new Nobel laureate. SOURCES: Joel Mokyr, economic ...  Show more

Apologies have the potential to heal relationships, soothe hurt feelings and even begin to address historical wrongs. But they’re not always easy to offer. Karina Schumann, PhD, of the University of Pittsburgh, discusses why apologies matter, what makes for a good, effective apol ...  Show more

“There is so much hurt that doesn’t have to remain unhealed,” says Molly Howes, PhD. “A good apology can go the distance to lessen that pain.” Howes is a Harvard-trained clinical psychologist and the author of A Good Apology: Four Steps to Make Things Right. Many of us are bad at ...  Show more

Do you apologize for moving a meeting or asking a legitimate question? Apologizing can be a knee jerk reaction that implies a weak position, or it can be a powerful tool to get what you want. We’ll discuss when it’s appropriate to apologize and how to do it without diminishing yo ...  Show more

Apologies are key to successful relationships. But are you doing them right?

Link to episode transcript: https://tinyurl.com/38dfpe8p

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