AI and the Evolution and Automation of Live C...

For AI systems built into vehicles, robots, and industrial equipment, being smart isn't enough — the difference between success and failure often comes down to whether real-time performance was designed in from the start or added on afterward. In this episode, Drew Barbier, Vice ...  Show more

Enterprise sales teams routinely let the majority of inbound leads go untouched simply because there isn't enough team bandwidth to work them all. In this episode, Vanessa Tabbert, VP of Agentic Transformation and Sales Development at Salesforce, breaks down how her own team depl ...  Show more

Roland Gossage discusses ways to use Artificial Intelligence in retail and how hyper-personalization can improve customer experience and sales performance. Roland is CEO of GroupBy, the devel ...

Steve Lucas discusses his book "<a href= "https://www.amazon.com/Digital-Impact-Element-AI-Driven-Transformation/dp/1394295243/ref=sr_1_1?crid=5CEODYJ21C9B&dib=ey ...

Artificial Intelligence, AI, is now a reality. It lives with us in our pockets, in our homes, and in our...minds? We take on this brave new world in two parts, linked by one critical question: will AI ever be truly conscious? In Part One, we speak to founder & CEO of LivePerson, ...  Show more

Bobby Hakimi, Chief Product Officer of Convoso, discusses the significant role of AI agents in contact centers on a podcast with John Golden. These AI-driven technologies are transforming customer service by managing repetitive tasks and providing real-time feedback, allowing hum ...  Show more