AI and the Evolution and Automation of Live Chat - with LivePerson CEO Robert LoCascio

AI and the Evolution and Automation of Live C...

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Fixing the Pilot‑to‑Production Gap in Enterprise AI - with Ronny Fehling of HTEC

The reason enterprise AI programmes stall is not the technology — it is the sequence in which decisions are made before and after the pilot succeeds. In this episode, Ronny Fehling, Chief AI Transformation Officer at HTEC, examines why AI initiatives lose momentum at the producti ...  Show more

Why Deepfake Fraud Beats Your Workflows, Not Your Technology - with Jon-Rav Shende of Thales Group

Deepfake voice fraud is not bypassing enterprise security technology, it is beating the workflows agents rely on to make trust decisions in real time. In this episode, Jon-Rav Shende, Global CTO for Data and AI at Thales Group, outlines where enterprise voice channels are most ex ...  Show more

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