AI and the VoiceFirst Revolution

Banking is no longer competing with the branch down the street. It is competing with every digital experience your customers have before they ever open your app. Expectations around speed, simplicity, and trust are being set by big tech, fintechs, and embedded finance, not by tra ...  Show more

Nearly half of the skills banking leaders rely on today will be obsolete within five years. In this episode of Banking Transformed, Jim Marous explores why continuous learning has become the most critical leadership skill in financial services, and why failing to adapt is the fas ...  Show more

In the season finale, Graeme is joined by Intel’s VP of Data Center AI Solutions Group, Jeni Barovian. With a role that oversees product strategy, she has a wealth of knowledge for the responsible development of AI and understanding how it is ultimately received by end users. Foc ...  Show more

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ...  Show more

Creating trust and transparency in AI isn’t just a business requirement, it’s a social responsibility. In this episode of Smart Talks, Malcolm talks to Christina Montgomery, IBM's Chief Privacy Officer and AI Ethics Board Co-Chair, and Dr. Seth Dobrin, Global Chief AI Officer, ab ...  Show more

Tune into another episode of Tech While You Trek to hear PwC Senior Managers Skylar Versage and Ernesto Valdes discuss Conversational AI as it refers to solutions like chat bots and voice assistants. Users that want to interact with products and services, using natural language a ...  Show more