AI and the VoiceFirst Revolution

For the past decade, financial institutions have poured billions into improving customer experience. Digital journeys. Frictionless onboarding. Personalization. Higher satisfaction scores. But according to Joe Pine, that era is over. In this episode of Banking Transformed, I sit ...  Show more

Credit unions entered 2026 with more digital ambition than any segment of the banking industry. Yet 60% are still in early stages of transformation or lack clear goals. That’s not a strategy issue. It’s an execution issue. In this episode of The Experience Factor, sponsored by Q2 ...  Show more

In the season finale, Graeme is joined by Intel’s VP of Data Center AI Solutions Group, Jeni Barovian. With a role that oversees product strategy, she has a wealth of knowledge for the responsible development of AI and understanding how it is ultimately received by end users. Foc ...  Show more

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ...  Show more

Creating trust and transparency in AI isn’t just a business requirement, it’s a social responsibility. In this episode of Smart Talks, Malcolm talks to Christina Montgomery, IBM's Chief Privacy Officer and AI Ethics Board Co-Chair, and Dr. Seth Dobrin, Global Chief AI Officer, ab ...  Show more

As the adage states, “with great power comes great responsibility” and as Artificial intelligence emerges as one of the fastest growing tools across multiple sectors of industry, there is a responsibility of leaders in these fields to determine a code of ethics in how AI will be ...  Show more