Should we cry at work? | Susan David

What if kindness isn’t a soft skill — but a strategic one?In this special episode from Think Fast, Talk Smart, host Matt Abrahams talks with management professor Bonnie Hayden Cheng about the business case for kindness. Her research on the “return on kindness” suggests that organ ...  Show more

In 1999, a NASA mission to Mars failed ... not from a technical glitch, but because people weren't talking to each other. Psychology professor Tessa West explores how assumptions, overlooked details and "hidden languages" can quietly sabotage even the smartest teams — and explore ...  Show more

Feelings are complicated. And even more so at work. We like to believe the ultimate professional is stoic, but what important information do we miss when we disregard our emotions on the job? In this episode, Harvard psychologist Susan David helps us break free from the "tyranny ...  Show more

When things aren't going well -- in our own lives, our community, our country, or the world -- it's hard to be productive at work. Most of us also shy away from sharing what we're feeling with colleagues and bosses. But when strong emotions like anxiety, anger, and despair hit yo ...  Show more

If you’re the boss, you’re kind of an emotional shock absorber for your team. You’ve got to be able to deal with other people’s emotions. When we communicate, we communicate on an emotional plane and a rational plane at the same time. If you as the boss dismiss all emotional sign ...  Show more

There’s often pressure to keep it together at work. But is that even possible right now when we’re all feeling so many intense feelings? Understanding when and how to express fear, anger, sorrow, and stress isn’t easy, but it’s crucial. Guests: Liz Fosslien and Mollie West Duffy. ...  Show more