Olivier Bron on Making Bloomingdale’s Desirable Again
For most of the last 30 years, the American department store has been a story of decline: store closures, bankruptcies, endless discounting and floors packed with racks that looked the same from one store to the next.Bloomingdale’s is starting to tell a different story. Last quar ...Show more
The Generation Fashion Forgot
Fashion has long been obsessed with youth, treating young shoppers as both trendsetters and the engine of growth. Yet brands including Evereve, Ulla Johnson, Frances Valentine and Poppy & Peonies are finding opportunities in catering to women in their 40s, 50s and beyond, a demog ...Show more
Ask Imran Anything: Vanity Metrics, Creativity and Commerce, Gucci’s Future
This week, by popular demand, we are back for the third installment of Ask Me Anything, where listeners from around the world send in their most pressing questions about what is happening in the fashion business.This time, the conversation jumps off from the latest season of show ...Show more
Who’s to Blame for Bad Customer Service?
A $15,000 mechanical bird named Molly has become an unlikely flashpoint for retail. After pop star Kelly Clarkson accused Brooklyn boutique Art of Play of treating her “like Julia Roberts’ character” in Pretty Woman, the dispute ignited a much bigger debate about customer service ...Show more