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Priorities, Myths and Realities of AI in Luxury Goods and Services

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Afficher plus

. 17min 0sec

Extraordinary Customer Experiences - A Series: Clienteling

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Afficher plus

. 26min 44sec

Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience

In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Afficher plus

. 27min 9sec

Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?

In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury r ... Afficher plus

. 39min 30sec

Extraordinary Customer Experiences: A Series - Trust and Loyalty

In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do trust and loyalty impact your abilit ... Afficher plus

. 37min 7sec