Banking Transformed with Jim Marous

Download the Digital Banking Report, Retail Banking Data and Insight Maturity, sponsored by NGDATA: https://www.digitalbankingreport.com/trends/retail-banking-data-and-insights-maturity/?IV64 Banks and credit unions can reach a customer before the account closes by giving the peo ...  Show more

Download the Digital Banking Report, Retail Banking Data and Insight Maturity, sponsored by NGDATA: https://www.digitalbankingreport.com/trends/retail-banking-data-and-insights-maturity/?IV64 Banks and credit unions can reach a customer before the account closes by giving the peo ...  Show more

Citizens Bank says banks stand out by being simple to deal with and human when it matters. Karen Swiatocha leads branch distribution transformation at Citizens Bank. In this Banking Transformed conversation with Jim Marous, she explains how a big bank can stand out when products, ...  Show more

A financial institution that assigns a relationship manager to a small business promises that someone will know the business, and satisfaction with those managers fell 35 points among customers with two years or less. J.D. Power's 2026 study of U.S. small business banking found t ...  Show more

Banks and credit unions must stand out by picking one rival to position against, according to author Laura Ries. This Flashback Friday episode features my 2025 conversation with Laura Ries, author of The Strategic Enemy: How to Build and Position a Brand Worth Fighting For. Ries ...  Show more