Banking Transformed with Jim Marous

Get the 2026 Retail Banking Trends and Priorities report from the Digital Banking Report: https://digitalbankingreport.com/?YouTubeIV58 Banks and credit unions can compete with digital-first organizations by finishing nine specific tasks, from a clear North Star to opening an acc ...  Show more

Get the 2026 Retail Banking Trends and Priorities report from the Digital Banking Report: https://digitalbankingreport.com/?YouTubeIV58 Banks and credit unions can compete with digital-first organizations by finishing nine specific tasks, from a clear North Star to opening an acc ...  Show more

Download the free Innovation in Retail Banking report, with insights from 170+ banking executives worldwide: https://www.digitalbankingreport.com/dbr/dbr314 Bancolombia built a digital bank to compete with itself. It now serves 24 million customers. Many U.S. bankers still think ...  Show more

A bank or credit union that waits for balances to grow before helping a customer start investing may be handing the relationship to Robinhood Banking. Robinhood Banking has reached more than $3 billion in deposits by starting with customers who were already investing. Robinhood r ...  Show more

Banks can give each customer a VIP on the phone with voice AI, if trust comes first. Bland CEO Isaiah Granet says his AI already handles more than 3 million phone calls a week. At JPMorgan Chase, a great customer gets a private wealth banker. Isaiah Granet, co-founder and CEO of ...  Show more

Hear the full conversation with Jorge Camargo of Bank of America on Banking Transformed: https://www.youtube.com/watch?v=KibFqG47KzQ Banks and credit unions can let customers see and correct what the institution assumes about them, the way Amazon's About You page does for shopper ...  Show more