Physical AI Redefines How You Manufacture—and Where
BCG’s Daniel Kuepper and Laura Juliano explain why AI is rewriting the economics of where and how the world manufactures.Daniel Kuepper, who co-leads BCG's Manufacturing and Physical AI team, and Laura Juliano, BCG's North America Operations Practice Lead, unpack why the factory ...Show more
Will AI Agents Replace Your CRM?
Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ...Show more
AI Costs a Fortune. Mismanaging AI Will Cost You More.
Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...Show more
Is Your AI Rollout Built to Fail?
Kristy Ellmer and Julia Dhar, co-authors of How Change Really Works and founders of BCG’s Behavioral Science Lab, explain why so many transformations fail and what the science says separates success from failure. They break down the “messy middle,” why people resist being changed ...Show more
Retailers Are Drowning in Data. Is AI a Life Preserver?
Nick Goad, BCG's global co-leader for retail merchandising, argues that retail's biggest problem isn't a lack of data, it's the gap between data and real customer understanding. He explains how AI and large language models are finally bridging that divide, making it possible to l ...Show more