McKinsey Talks Operations

2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run. In this special year-end episode of McKinsey Talks Operations, hosts Daphne Luchtenberg and Christian Johns ...  عرض المزيد

Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer service operating models that scale, whilst maintaining customer satisfaction. In a ...  عرض المزيد

Organizations today are under constant pressure to do more with less—improving efficiency, reducing costs, and enhancing experiences. Process intelligence is emerging as a game changer, revealing how work truly happens inside organizations and uncovering new opportunities for imp ...  عرض المزيد

Innovation has long been the engine of economic growth, but today’s R&D efforts are hitting roadblocks. Progress is becoming harder, more complex, and increasingly expensive, signaling a decline in R&D productivity. So, how can leaders turn the tide and unlock the next wave of br ...  عرض المزيد

Aligning financial and environmental performance is no longer optional—it’s a strategic imperative for long-term success. Organizations are under mounting pressure to reduce emissions without compromising financial performance. But navigating new regulations, volatile material co ...  عرض المزيد