Using AI at Work: AI in the Workplace & Gener...

Release Date

All Episodes

97: Using AI for Customer Support: Voice AI vs Humans in Customer Service Strategy with Nathan Strum

Most leaders assume AI in customer service means replacing people, but the data tells a more complicated story.In this episode Chris talks with Nathan Strum, CEO of Abby Connect, about what actually works when deploying voice AI in real business environments. Drawing on two decad ... Show more

. 38min 22sec

96: Using AI Adoption Strategies That Actually Deliver ROI for Your Business with Jim Spignardo

Most companies aren’t struggling to buy AI, they’re struggling to use it well.In this episode Chris sits down with Jim Spignardo, Director of Cloud Strategy and AI Enablement at ProArch, to break down what’s really happening inside organizations adopting AI today. Jim shares why ... Show more

. 50min 55sec

95: The Dark Side of Gen AI: When Platforms Move Faster Than Regulation with Jesse Jameson

What happens when the AI tool helping you scale your business also gains permanent rights to your voice?In this episode Chris talks with Jesse Jameson, digital marketing veteran and founder of HeyNow Interactive, about the opportunities and emerging risks inside the generative AI ... Show more

. 47min 9sec

94: Using AI vs Human Intelligence: When Should Leaders Trust Machines with Vasant Dhar

The real challenge with AI is not the technology, it is knowing when leaders should trust the machine and when they should not.In this episode Chris sits down with Vasant Dhar, professor at NYU Stern and the NYU Center for Data Science, longtime AI practitioner, and author of Thi ... Show more

. 55min 48sec

93: Using Generative AI to Develop a Winning Strategy for Business Leaders with Justin Trombold

Most leaders aren’t struggling with AI tools, they’re struggling with how to lead the transformation those tools require.In this episode, Chris interviews Justin Trombold, President of Antesyn Advisors who works with leadership teams navigating the uncertainty of generative AI st ... Show more

. 47min 35sec